Refund policy

You can return an unopened ULA Skin product within 7 days of receiving your order. Damaged or defective products must be reported within 7 days of receiving them. 


Please note: This only applies to products purchased off our online store. If you purchased the goods from a retailer, please contact them directly.


Returns (unopened products)

  • We accept returns within 7 days of you receiving your order, for any reason.
  • Products must be unused and unopened, in their original packaging, with your order number as proof of purchase.
  • For hygiene reasons, opened or used products cannot be returned unless they are faulty.


Damaged or defective products

  • Damage or a fault must be reported within 7 days of receiving your order. Email accounts@blulyte.co.za with photos, your order number and the batch number on the pack.
  • We collect the product at our cost, and you choose a replacement, a refund or a store credit.
  • This does not cover products used after their expiry date or more than 90 days after opening (unless the pack says otherwise), products stored or used against the label, or damage that happened after delivery.



Skin reactions

If your skin reacts, stop using the product and email us your order number, the product name and the batch number. We will discuss it with you and agree on what you would prefer: a different product, store credit or a refund.

If a reaction is severe or does not settle, please see a doctor or pharmacist.



How to return a product

  1. Email accounts@blulyte.co.za with your order number, the product and the reason.
  2. We confirm the return and book a courier to collect it from you.
  3. Pack the product securely for collection. It comes back to us at 31 London Circle, Brackenfell South, Cape Town, 7560.

Please do not send anything back before we confirm the return.



Refunds and exchanges

  • Refunds are processed within 5 to 7 business days once we have inspected the return, to the payment method you used. A refund for a cancelled order is always paid within 30 days of the cancellation.
  • You pay the return courier cost unless the product is defective. We deduct the courier's collection fee from your refund.
  • If you return your whole order unopened, the refund includes the original delivery fee.
  • We do not swap products directly. Return the unopened product and place a new order for the one you want.
  • To cancel an order before it is dispatched, email us as soon as possible and we refund you in full.


Contact us

Email accounts@blulyte.co.za or call 021 023 2094, Monday to Friday, 9am to 4pm.

BluLyte (Pty) Ltd, trading as ULA Skin, 31 London Circle, Brackenfell South, Cape Town, 7560.